Is your system Software as a Service (SaaS), or do we install it on our network?
Our software products are subscription-based Saas.
Where is the software platform based?
The software platform in hosted on our own network servers on the Amazon cloud (AWS).
Are the software products secured?
Our software products and our other APIs and service run over HTTPS (SSL/TLS).
Where is my data stored, and who has access to my data?
Data is stored in our cloud servers. Our developers and other technical employees have direct access to your data - otherwise access is restricted in the app through user group levels.
How is my data protected?
Your website data is backed up daily, and our app is encrypted with HTTPS.
What steps do you take to protect your systems from intrusion?
We monitor our systems, log activity, and regularly update our system with security patches.
What information do you track about users?
We track when users log-in and their IP address, for purposes of troubleshooting.
Is the system available 24/7?
We presently take the system offline every day for about 10 mintues for maintenance, at 5am EST.
How do you handle bug and support requests?
Support requests are entered in a tracking system and handled as soon as possible based on priority. Many issues and bugs are addresses immediately, on other we respond with an estimated timeline to address.
When is support available?
Support by email and phone are generally available from 8am to 8pm EST. Emergency support outside of those hours is available by email.
What are the software platform's user management capabilities?
Different login levels can be created to allow access to different data and functionality in the app, and are managed by users that are setup as administrators.